Job Description

Date Posted: 2009-11-03 Ref. JB1349489

Counter Sales

Division / Sector Majdouie Motors Parts

 To contribute effectively to the achievement of retails sales targets of the outlet by rendering excellent counter frontline sales service to customers.
 To manage the issuing of receipts, receiving payments and updating purchase records.
 Actively seeks to achieve sales targets, as set out by Manager - Retail Sales, by continuously striving to be a productive and efficient member of the counter sales team.
 Ensures customer satisfaction by attending to customer needs / enquiries in a hospitable and speedy manner.
 Ensures customers are not made to wait an excessive amount of time before being attended to.
 Consistently updates knowledge of spare parts available at MHS and their corresponding parts in order to maintain swift responses to customer enquiries.
 Maintains the sales records in the computer network and ensures they are correct and up to date, in order to illustrate accurate demand data and inventory needs.
 Always answers the phones in a courteous and polite manner and maintain the scripted telephonic dialogue illustrated during training.
 Ensures that the caller’s needs are sufficiently addressed and that all their details have been obtained before terminating the phone call, in order to maximize the potential of achieving sales.
 Determines which spare parts are required, based on inspections of old parts, customer requests, vehicle addressed and /or customers' descriptions of malfunctions.
 Issues sales slips and prepares receipts quickly and accurately
 Politely advises customers on substitution or modification of parts when identical replacements are not available in order meet sales targets and maintain customer base.
 Meticulously examines returned parts for defects, and handle the exchange of defective parts or the reimbursement of its value to customers.
 Follows procedures of reporting on performance, budgets and other reports required from time to time to the supervisor.
Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organisational requirements.

Skills

Essential
 High school diploma or equivalent
 Vocational training in sales and/or previous experience in the automobile industry
 I.T. literacy.
Desirable
 Working knowledge in English and Arabic languages.
High level of
 Interpersonal skills
 Coordination skills
 Computer literacy
Medium Level of
 Negotiation skills

Education

High school diploma or equivalent